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当出现分歧时,人们往往会情绪激动。 一定要在任何时候都保持冷静分析问题的态度。 与情绪化的讨论相比,逻辑清晰地交换意见不会轻易被终止。 要记住,情绪化容易阻碍人们正确地看待现实。 例如,人们有时会说,“我感觉(某件事是真实的)”,然后在接下来的讨论中将其作为事实依据,而别人却可能对同一问题做出不同的判断。 要问他们,“这是真的吗”,让对话建立在事实的基础之上。 People’s emotions tend to heat up when there is disagreement. Remain calm and analytical at all times; it is more difficult to shut down a logical exchange than an emotional one. Remember too that emotions can shade how people see reality. For example, people will sometimes say, “I feel like (some-thing is true)” and proceed as though it’s a fact, when other people may interpret the same situation differently. Ask them, “Is it true?” to ground the c
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