【本篇免费】ISO/IEC 20000-1: 2018 标准详解与实施（8）5.1 领导和承诺

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点击上方蓝色字“ Sky的安全观 ”关注我们 --本篇文章，免费阅读-- 5 Leadership 领导作用/5.1 Leadership and commitment 领导和承诺 Top management shall demonstrate leadership and commitment with respect to the SMS by: 最高管理层应通过以下活动，证实对服务管理体系（SMS）的领导和承诺： a) ensuring that the service management policy and service management objectives are established and are compatible with the strategic direction of the organization; a) 确保建立了服务管理方针和服务管理目标，并与组织战略方向一致； b) ensuring that the service management plan is created, implemented and maintained in order to support the service management policy, and the achievement of the service management objectives and service requirements; b) 确保创建，实现和维护服务管理规划，以支持服务管理方针，以及服务管理目标和服务要求的达成。 c) ensuring that appropriate levels of au ………………………………