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1. 接待处(At the Reception) 1. 基本问候与需求 • Hello, I have a reservation under the name of [Your Name]. (您好,我预订了房间,名字是[您的姓名]。) • Could you tell me where the elevator is? (您能告诉我电梯在哪里吗?) • Do you offer concierge services? (您有礼宾服务吗?) 2. 问询设施 • Is there a fitness center/swimming pool in the hotel? (酒店里有健身中心/游泳池吗?) • Do you provide free parking? (有免费停车场吗?) 2. 入住登记(Check-in) 1. 确认入住 • I’d like to check in, please. (我想办理入住。) • Do I need to provide a credit card for the booking? (我需要提供信用卡预授权吗?) 2. 特别需求 • I’d prefer a non-smoking room. (我想要无烟房。) • Could you provide an extra bed in my room? (可以在房间里加一张床吗?) 3. 订房有误(Booking Issues) 1. 预订错误 • I believe ther
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