【本篇免费】ISO/IEC 20000-1: 2018 标准详解与实施（2）1 范围/1.1 概述

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点击上方蓝色字“ Sky的安全观 ”关注我们 --本篇文章，阅读免费 -- 1 Scope 范围/1.1 General 概述 This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value. This document can be used by: 本文件为组织建立，实施，保持和持续改进服务管理体系（SMS）明确了要求。在本文件中明确的要求包括满足服务要求和兑现价值的服务策划，服务设计，服务转换，服务交付和服务改进。本文件可用于： a) a customer seeking services and requiring assurance regarding the quality of those services; a) 寻找服务和要求服务质量相关保证的顾客； b) a customer requiring a consistent approach to the service lifecycle by all its service pro ………………………………